Terms & Conditions

Effective Date: September 1, 2026

These Terms & Conditions (“Terms”) govern your use of the website, text messaging program, and related online services operated by Comfort 360, Inc. (“Comfort 360,” “we,” “our,” or “us“), a licensed heating, cooling, and electrical contractor located at 12800 NE 95th St., Vancouver, WA 98682.

By using our website or by opting in to receive text messages from us, you agree to these Terms. If you do not agree, please do not use our website or our text messaging program.

These Terms govern our website and messaging services. They do not replace the written estimate, proposal, work order, or service agreement you sign for any work we perform at your property. Where those signed documents address a subject, they control.

1. Use of This Website

You may use this website for lawful purposes only: to learn about our services, request service, and manage your relationship with us. You agree not to:

use the site in any way that violates applicable law or regulation;
attempt to gain unauthorized access to any part of the site, our servers, or any connected system;
introduce malicious code, or use automated tools to scrape, harvest, or overload the site;
impersonate another person or submit false information through our forms; or
use the site to transmit unsolicited advertising or promotional material.

We may suspend or restrict access to the site at any time without notice.

2. Requesting Service and Estimates

Submitting a form on this website is a request for service or information. It is not a binding contract, and it does not obligate us to provide service. A service relationship begins only when we confirm an appointment with you and, where applicable, when you accept a written estimate or sign a work order.

Pricing, availability, promotions, and service areas shown on this website may change without notice and are not guaranteed until confirmed in writing.

3. Text Messaging (SMS) Program

3.1 Program description

Comfort 360 operates a text messaging program for customers who have requested heating, cooling, or electrical service from us. Messages relate to your appointment and your service job, and include:

appointment confirmations and reminders;
notifications that a technician is on the way to your service address;
notices that an estimate or invoice is ready for you to review; and
direct two-way conversation with our dispatchers and field technicians about your scheduled job.

We do not send promotional or marketing text messages under this program.

3.2 How you opt in

You consent to receive text messages from Comfort 360 when you:

provide your mobile number on a contact or appointment scheduling form on this website, where a consent disclosure appears directly beneath the phone number field;
give verbal consent to our office staff while booking an appointment by phone; or
send a text message to our published business number, beginning the conversation yourself.

We do not text anyone who has not requested service from us. We do not buy, rent, or otherwise obtain phone numbers from third parties for messaging.

3.3 Message frequency

Message frequency varies with your scheduled service. A typical customer receives approximately 3 to 6 messages per service job, sent around the time of the appointment. Customers on an annual maintenance agreement receive approximately 12 messages per year.

3.4 Cost

Message and data rates may apply. Comfort 360 does not charge you for text messages. Any charges come from your own mobile carrier under your own plan.

3.5 How to opt out

Reply STOP to any message from us at any time. You will receive one confirmation message and no further messages. You may also call us at (360) 891-2665 or email info@mycomfort360.com to be removed. Opting out of text messages does not affect your service, your warranty, or your ability to reach us by phone.

3.6 How to get help

Reply HELP to any message from us, call (360) 891-2665, or email info@mycomfort360.com.

3.7 Delivery and carriers

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier’s network and your device. This program supports mobile numbers in the United States.

3.8 Privacy of your mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3.9 Eligibility

This program is intended for individuals 18 years of age or older with a mobile number capable of receiving SMS messages in the United States.

4. Phone Calls and Recording

By providing your phone number, you consent to receive phone calls from us regarding your service or account. Calls to and from our offices may be recorded or monitored for quality assurance and training. You may ask us not to call you at any time.

5. Intellectual Property

All content on this website, including text, graphics, logos, photographs, and the Comfort 360 name and marks, is owned by Comfort 360 or its licensors and is protected by United States copyright and trademark law. You may view and print pages for your own personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written permission.

6. Third-Party Links and Services

This website may link to third-party websites and may rely on third-party services, including payment processors, scheduling platforms, review platforms, and financing providers. We do not control those sites and services and are not responsible for their content, practices, or terms. Your dealings with them are governed by their own agreements.

7. Disclaimers

This website and its content are provided “as is” and “as available.” To the fullest extent permitted by law, Comfort 360 disclaims all warranties of any kind regarding the website, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Information on this website is general in nature and is not a substitute for a professional diagnosis of your specific equipment or property. We do not warrant that the site will be uninterrupted, secure, or error-free.

Nothing in this section limits or disclaims any warranty we provide in a signed estimate, work order, service agreement, or maintenance plan, or any warranty that cannot be disclaimed under Washington law.

8. Limitation of Liability

To the fullest extent permitted by law, Comfort 360 will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of this website or our text messaging program, including lost profits or lost data, even if we have been advised of the possibility of such damages.

This limitation applies to the website and messaging services only. It does not limit our liability for the workmanship, materials, or services we provide at your property, which are governed by your signed service documents and applicable Washington law. It does not limit liability for gross negligence, willful misconduct, personal injury, or any liability that cannot be limited by law.

9. Indemnification

You agree to indemnify and hold harmless Comfort 360 and its officers, employees, and agents from any claim or demand arising out of your misuse of this website or your violation of these Terms or of applicable law.

10. Privacy

Your information is handled according to our Privacy Policy, which is incorporated into these Terms by reference.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or in the law. Updates will be posted on this page with a revised effective date. Your continued use of the website or the text messaging program after a change constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. Any dispute arising under these Terms will be brought in the state or federal courts located in Clark County, Washington, and you consent to the jurisdiction of those courts.

13. Severability

If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force.