COMFORT 360

Terms of Service

Effective Date: August 12, 2026

1. Agreement to These Terms

These Terms of Service (“Terms”) govern your access to and use of the website, online booking tools, forms, and text messaging programs (collectively, the “Services”) operated by Comfort 360 (“Comfort 360,” “we,” “us,” or “our”), a heating, cooling, electrical, and water heater contractor serving Southwest Washington and the Portland, Oregon metropolitan area. By accessing our website, submitting a form, scheduling service, or opting in to receive text messages from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Services.

These Terms apply to our website at its current domain and any successor domain we may operate.

2. Our Services

Our website provides information about our heating, cooling, electrical, and water heater services, and allows you to request appointments, estimates, and other communications. Information on the website — including pricing ranges, promotions, and rebate information — is provided for general guidance and may change without notice. The performance of any HVAC, electrical, or water heater work is governed by the written estimate, invoice, proposal, or service agreement you receive from us for that work, not by these Terms. If there is a conflict between these Terms and a signed service agreement, the service agreement controls with respect to that work.

3. SMS / Text Messaging Terms and Conditions

Program description. Comfort 360 offers text messaging programs to customers and prospective customers. Messages we send may include:

Appointment confirmations, reminders, and scheduling updates;
Technician dispatch and arrival notifications;
Estimate, invoice, and service follow-up messages;
Membership and maintenance plan notifications;
Review and feedback requests; and
With your consent, occasional marketing and promotional messages, such as seasonal maintenance offers.

Consent and opt-in. By providing your mobile phone number to Comfort 360 — through a form on our website, during a phone call, when scheduling service, or by sending us a text message — you consent to receive text messages from Comfort 360 at that number related to your inquiry, appointment, or account. Marketing text messages are sent only to individuals who have opted in to receive them. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message frequency. Message frequency varies depending on your interactions with us and the messages you have opted in to receive.

Fees. Message and data rates may apply. Any such charges are billed by and payable to your mobile carrier according to your mobile plan.

Opting out. You can cancel text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send you one final message to confirm that you have been unsubscribed, after which you will receive no further text messages from that program. If you wish to rejoin, you can opt in again at any time. You may also opt out by calling us at (360) 891-2665 or emailing info@comfortairnow.com.

Help. If you are experiencing issues with a messaging program or need assistance, reply HELP to any message you receive from us, call us at (360) 891-2665, or email info@comfortairnow.com.

Carrier disclaimer. Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and network availability.

Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, or sold to, any third parties. For more information on how we collect, use, and protect your information, please see our Privacy Policy, available on this website.

Eligibility and accuracy. You represent that you are at least 18 years of age and are the account holder or authorized user of the mobile phone number you provide. You agree to notify us promptly if you change or deactivate your mobile number so that we do not send messages to a number no longer assigned to you.

Program changes. We may modify or terminate any text messaging program at any time. We may also change the short code or phone number from which messages are sent.

4. Appointments and Estimates

Appointment requests submitted through the website are requests only and are not confirmed until you receive confirmation from us. Estimates provided online, by phone, or by text are good-faith approximations based on the information available to us and may be revised after an on-site assessment. Final pricing, scope of work, warranties, and payment terms are set out in the written estimate, invoice, or service agreement for the specific job.

5. Intellectual Property

All content on this website — including text, images, logos, graphics, photographs, and page design — is the property of Comfort 360 or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may view and print pages for your personal, non-commercial use. You may not copy, reproduce, republish, distribute, or create derivative works from our content without our prior written permission.

6. Acceptable Use

You agree to use the Services only for lawful purposes. You may not use the Services to submit false or misleading information; interfere with or disrupt the website or its underlying systems; attempt to gain unauthorized access to any portion of the website; harvest or collect information about others; or transmit any viruses, malware, or other harmful code.

7. Reviews and Submissions

If you submit a review, photo, comment, or other content to us or through our Services, you grant Comfort 360 a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content in connection with our business, including in marketing materials. You represent that any content you submit is accurate, is your own, and does not violate the rights of any third party.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services, including review platforms, financing providers, rebate programs, and social media. We do not control and are not responsible for the content, policies, or practices of any third-party website or service. Your use of third-party websites is at your own risk and subject to their terms.

9. Disclaimer of Warranties

THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. THIS SECTION APPLIES TO THE WEBSITE AND ONLINE SERVICES ONLY; WARRANTIES APPLICABLE TO INSTALLED EQUIPMENT OR PERFORMED WORK ARE STATED IN THE APPLICABLE SERVICE AGREEMENT, INVOICE, OR MANUFACTURER WARRANTY.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, COMFORT 360 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR MESSAGING PROGRAMS, INCLUDING DAMAGES ARISING FROM DELAYED OR UNDELIVERED MESSAGES. NOTHING IN THESE TERMS LIMITS ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, AND NOTHING IN THESE TERMS LIMITS OUR RESPONSIBILITIES UNDER A SIGNED SERVICE AGREEMENT OR APPLICABLE CONSUMER PROTECTION LAW.

11. Indemnification

You agree to indemnify and hold harmless Comfort 360 and its owners, employees, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising out of your misuse of the Services or your violation of these Terms.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the Effective Date at the top of this page. Changes take effect when posted. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to its conflict of laws principles. Any dispute arising under these Terms that relates to services performed in Oregon may alternatively be governed by Oregon law where required. Venue for any dispute arising out of these Terms shall lie in the state courts located in Clark County, Washington, unless applicable law requires otherwise.