Comfort 360 Privacy Policy

Effective Date: October 9, 2025

At Comfort 360, Inc. (“Comfort 360,” “we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information.

In plain language: we collect only what we need to serve you, we keep it safe, and we never sell or share it for profit.

This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our services, including our website, mobile applications, customer support channels, text/SMS communications, and any other platforms or services we provide for heating, cooling, and electrical services (collectively, the “Services”). This policy applies to all users, customers, and visitors of our Services.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

We collect various types of information to provide and improve our Services, respond to your inquiries, and ensure a personalized experience.

Personal Information

  • Contact Information: Your name, email address, phone number, mailing address, and other details you provide when requesting service, registering an account, or contacting us.
  • Service-Related Information: Details about your property or service location, including photos or videos provided for estimates or service.
  • Communication Data: Text/SMS messages, emails, chat logs, or other communications you send to us or receive from us.
  • Payment Information: Billing details such as credit-card information (processed securely through third-party payment processors).
  • Lead Source Information: Data from third-party sources such as Google, Yelp, or referral partners.

Non-Personal Information

  • Usage Data: How you interact with our Services, including IP address, browser type, device details, pages visited, and referral sources.
  • Location Data: Approximate location, if you enable location services.
  • Cookies and Tracking Data: We use cookies and similar technologies for functionality and analytics.

Automatically Collected Information

  • Log files detailing access times and system errors.
  • Analytics data from tools like Google Analytics.
  • Data from platforms we use—Intuit QuickBooks, Monday.com, and ServiceTitan—to manage your account and services.

We collect this information directly from you, automatically through your device or browser, or from third parties (e.g., service providers, lead sources, or financing partners).

2. How We Use Your Information

  • Provide, schedule, and complete services and maintenance.
  • Communicate regarding appointments, maintenance plans, warranties, or support.
  • Process payments and manage financing applications.
  • Analyze trends to improve our Services.
  • Comply with legal obligations and enforce our terms.
  • Send marketing or promotional materials only with your consent where required.

We do not use your information for any purpose incompatible with these without your consent.

3. Sharing and Disclosure of Your Information

We value your privacy and do not sell, rent, or trade your personal information to anyone for any reason.

We may share your data only in the following limited situations:

  • With Service Providers: Trusted vendors such as Intuit QuickBooks, Monday.com, ServiceTitan, payment processors, hosting providers, analytics firms, and SMS platforms—each contractually bound to protect your data and use it only for authorized business functions.
  • With Financing Partners: If you apply for financing, necessary details may be shared with companies such as Wells Fargo, GoodLeap, or Turns, subject to their own privacy policies.
  • For Legal Reasons: To comply with law, court order, or to protect rights and safety.
  • Business Transfers: If we undergo a merger, acquisition, or asset sale, information may transfer under equivalent protections.
  • With Your Consent: When you explicitly authorize disclosure.

We also do not permit our vendors or partners to use your information for their own marketing purposes.

4. Text Messages (TXT) and SMS Communications

If you opt in to receive text/SMS messages (for scheduling, service reminders, maintenance alerts, or promotional offers), we collect your phone number and message content. Standard carrier message and data rates may apply. Communications may be logged for quality assurance and record-keeping.

  • Opt-In/Opt-Out: You may opt in by providing your number and consent. To opt out, reply “STOP” to any message or contact us (see Section 11).
  • Usage: Text/SMS data is used only for the purposes you consent to and not shared except as described in Section 3.
  • Security: We use secure methods to transmit and store message data.

5. Data Security

We use administrative, technical, and physical safeguards—including encryption, secure servers, and restricted access—to protect your data from unauthorized access, loss, or misuse. No system is entirely immune from risk, but we maintain industry-standard protections.

6. Data Retention

We keep information only as long as necessary to deliver services, honor warranties and maintenance plans, meet legal requirements, or maintain business records. When no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Under applicable laws (including Washington and Oregon privacy laws, the TCPA, CAN-SPAM Act, and CCPA), you may:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications.
  • Request data portability.
  • Withdraw consent at any time.

To exercise these rights, contact us (see Section 11). For text/SMS, follow the opt-out instructions provided. You may also control cookies via your browser; disabling them may limit website functionality.

8. Children’s Privacy

Our Services are intended for adults and not directed to children under 13. We do not knowingly collect personal information from minors. If such data is discovered, we will delete it promptly.

9. International Data Processing

We primarily process and store information in the United States. If you access our Services from outside the U.S., your data will be processed according to U.S. laws, which may differ from those in your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and material changes will be communicated via email or text (if applicable). Continued use of our Services constitutes acceptance of the revised policy.

11. Contact Us

Comfort 360, Inc.
12800 NE 95th St.   Vancouver, WA 98682

Email: info@mycomfort360.com

Phone: 360-935-0245

This Privacy Policy is governed by the laws of the State of Washington, U.S.A.

12. Website Footer Disclosure

By contacting Comfort 360, you agree to our Privacy Policy and consent to receive text messages and phone calls from us regarding your service or account. Message and data rates may apply. Reply “STOP” to unsubscribe.